Corporate Responsibility
Accessibility
Our commitment to providing accessible products, services, and facilities to all customers in compliance with the AODA.
Sure Good Foods strives to provide its products and services to all of its customers in a way that respects the dignity and independence of persons with disabilities. We are committed to offering equal opportunity to access our products and services, in the same place and in a similar way, to all customers including persons with disabilities.
AODA Compliance
Compliant with the Accessibility for Ontarians with Disabilities Act, 2005 and Ontario Regulation 429/07.
Equal Opportunity
Same value, same quality, same service — regardless of ability. Alternative methods provided when needed.
Ongoing Training
All employees trained on accessible customer service, assistive devices, and communication with persons with disabilities.
Accessibility Policy
Application
This policy applies to the provision of goods and services at premises operated by SGF. It applies to employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of SGF, including when the provision of goods and services occurs off the premises.
General Principles
SGF will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
- Ensuring that all customers receive the same value and quality
- Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk
- Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner
- Taking into account individual needs when providing goods and services
- Communicating in a manner that takes into account the customer's disability
Assistive Devices
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by SGF. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.
Guide Dogs, Service Animals and Service Dogs
A customer with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. "No pet" policies do not apply to guide dogs, service animals and/or service dogs.
The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all times. If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, SGF will make all reasonable efforts to meet the needs of all individuals.
Support Persons
If a customer with a disability is accompanied by a support person, SGF will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person. In situations where confidential information might be discussed, consent will be obtained from the customer prior to any conversation where confidential information might be discussed.
Notice of Disruptions in Service
In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use SGF's goods or services, reasonable efforts will be made to provide advance notice. When disruptions occur, SGF will provide notice by posting notices in conspicuous places including at the point of disruption and at the main entrance, contacting customers with appointments, or by any other method that may be reasonable under the circumstances.
Feedback Process
SGF welcomes feedback on the service provided to customers with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.
Training
Training will be provided to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of SGF, and those who are involved in the development and approval of customer service policies, practices and procedures. Training will cover instructions on how to interact and communicate with people with various types of disabilities, instructions on how to use equipment or devices that are available at SGF's premises, and SGF's policies, procedures and practices pertaining to providing accessible customer service.
Multi-Year Accessibility Plan
Effective: January 18, 2021
Sure Good Foods strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. This plan outlines the steps we are taking to meet our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 and to improve opportunities for people with disabilities.
Past Achievements
Customer Service
- Renovation of our guest bathroom to a universal bathroom meeting all accessibility requirements
- Staff available at reception during all office hours to better accommodate guests with disabilities
Employment
- Inclusivity in the hiring process to encourage those with disabilities to apply
- Implemented a process for accommodating employees with disabilities (individual accommodation plan)
Training
- Training all new employees on our AODA Customer Service Policy and Standard, as well as the Human Rights Code
Strategies and Actions
Customer Service — We will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
Information and Communications — We welcome feedback on the service provided to customers with disabilities. Feedback forms along with alternate methods of providing feedback will be available upon request.
Employment — We are committed to accommodating employees with disabilities using our Individual Accommodation Plan. We welcome and encourage applications from people with disabilities.
Training — Training will be provided to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of SGF.
Accessibility Compliance Report
Our accessibility compliance report is available for download.
Download Compliance Report (PDF)Contact Us
For more information on our accessibility policies or to request accessible formats of any document, please contact: